Billing Support MistralPay
MP1.ME is a support billing site of Mistral Pay Ltd.
MistralPay is a Financial Institution licensed for Payment Services by the Malta Financial Services Authority (MFSA).
If you have a MP1.ME or MISTRALPAY charge on your statement, it is very likely that you or someone in your household placed an online order with one of our customers or merchants.
MistralPay providing turnkey e-Commerce solutions for thousands of online businesses , providing server-based payment solutions, enabling merchants to process secure transactions in real time, 24 hours a day.
The company’s service is powered by proprietary technology that integrates online payment processing, fraud control, financial reporting and tracking.
Please, if you do not recognize a charge or a transaction, contact us or visit our Support Website.
? Why do I have a charge on my card statement from MP1 or MistralPay, yet I’m not a MistralPay user?
>> MistralPay processes payments for several online merchants, so it’s likely that this charge was made by one that uses MistralPay.
Our support team can help identify these types of charges for you and the easiest way to find out which of our users a charge was made by is with some further details, which you send us:
- Type of card (such as Visa, MasterCard, American Express)
- Date of the charge · Currency amount
- Last four digits of the card
- Expiration date
- Name on the card and any additional cardholders
? Why I see an Eur 1.00 charge on my statement?
>> When someone attempts to store their card to be charged later, we send over a request to their issuing bank for either a Eur 0 or a Eur 1 authorization to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for Eur 1 on their credit card statement.
The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.
Suggestions
- Remember: Never show your personal password to another person. A password will be safe if you are the only one to know it. MistralPay prevents the possibility of a recognition random password, through a series of locking mechanisms and monitoring. MistralPay keeps a detailed log of login attempts, whether they succeeded or failed, and for attempts made over a given period.
- MistralPay staff will never ask you for your personal password.
- If you suspect that someone may have obtained your personal password, change your user data immediately.
- It is important to choose a personal password that is hard to guess by using a combination of letters and numbers. Do not choose passwords that are obvious, such as your birthday, or words that can be obtained from a dictionary.
- Always check the authenticity of the site on which you are authenticating.
- Never reply to emails that ask you to send your password or to connect to untrusted sites.